Terms of Service

Draft — pending professional legal review. Last updated: 2026.

1. About these terms

Voxendale is a trading name operated by Jonathan James Wilson, a sole trader in the United Kingdom. Business enquiries: hello@voxendale.co.uk.

These terms govern your use of the website and services provided under the trading name "Voxendale". By using the service you agree to these terms.

2. The service

Voxendale provides an AI receptionist service that can answer calls, take messages and support appointment booking, depending on your chosen plan. Specific features may change over time as the service evolves.

3. Accounts

You are responsible for keeping your account credentials secure and for all activity that occurs under your account.

4. Fees and billing

Subscription fees are billed monthly through our payment provider at the price shown at sign-up. Taxes may apply. You can manage or cancel your subscription from your dashboard; cancellation takes effect at the end of the current billing period unless otherwise stated.

5. Acceptable use

You agree not to use the service unlawfully, to send unsolicited marketing calls through the service, or to misuse it in a way that harms us or third parties.

6. Availability

We aim to keep the service available and reliable, but we do not guarantee uninterrupted operation. Maintenance, third-party outages or other events may temporarily affect availability.

7. Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of business, or loss of data. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence or for fraud.

8. Termination

We may suspend or terminate the service if you breach these terms. You may stop using the service at any time by cancelling your subscription.

9. Changes

We may update these terms from time to time. Material changes will be communicated through the website or by email.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes.

11. Contact

Questions about these terms? Please use our contact form.

This document is a plain-language draft and does not constitute legal advice. It should be reviewed by a qualified professional before final use.