Privacy Policy

1. Who we are

Voxendale is a trading name operated by Jonathan James Wilson, a sole trader in the United Kingdom. Business enquiries: hello@voxendale.co.uk.

For the purposes of the UK GDPR and the Data Protection Act 2018, we act as the data controller for personal information you provide to us directly through this website.

2. Information we collect

We may collect and process the following information:

• Contact details you submit through forms (name, business name, email, phone).
• Account details when you sign up (email address and authentication data).
• Billing information processed by our payment provider (we do not store card details).
• Information about calls handled by our AI receptionist on your behalf, where you are a customer of our service.
• Technical data such as IP address, browser type and pages visited.

3. How we use your information

We use personal information to:

• Respond to your enquiries.
• Provide and administer the Voxendale service.
• Process payments and manage subscriptions.
• Keep the service secure and improve it.
• Comply with our legal obligations.

4. Legal bases

We rely on one or more of the following lawful bases: performance of a contract with you, our legitimate interests (such as running and improving our business), your consent (where required), and compliance with legal obligations.

5. Sharing your information

We use trusted third-party providers to run the service, including hosting, payment processing, authentication, email and telephony/AI voice providers. These providers process personal information on our behalf under appropriate contractual terms. We do not sell your personal information.

6. International transfers

Some providers may process data outside the UK. Where this is the case, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses or adequacy decisions.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law.

8. Your rights

Under UK data protection law you have rights including access, rectification, erasure, restriction, portability and objection. You can also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

We use a limited number of cookies necessary to operate the site and keep you signed in. See our Cookie Policy for more information.

10. Contact

For privacy questions or to exercise your rights, please contact us through our contact form.